Position: Spa Manager / Wellness Club Manager
Department: Spa Operations Department
Reports to: Director of Spa Operations
Summary:
• This position is concerned with the day-to-day operations of the outlet, business development, • promotions and all that it encompasses.
• Directly responsible for preparing feasible business plans, budgets and revenue forecasts.
• Responsible for all procedural implementation and relevant staff training to ensure smooth and effective operations.
• Directly responsible for the generation of revenue within the outlet, and to look for opportunities to maximize revenue.
Responsibilities:
• To ensure thorough effective supervision and that all services offered are always available and are carried out with the utmost efficiency and courtesy.
• To establish an efficient method for the coordination of all departments with particular emphasis on Housekeeping, Sales and Marketing, F&B, Engineering, Front Office and Security of the host hotel.
• To meet and greet all arriving VIPs and ensuring that their needs are satisfied.
• To ensure a pleasant visit for each guest.
• Must have basic knowledge on the operation and maintenance of all spa equipment and of the facility.
• To address any inquiries with knowledge, accuracy and confidence.
• To ensure the strict control of outlet keys.
• To conduct regular meeting with the staff to keep employees of policies and procedures, special events, further improvements, plans and guest comments.
• To assist subordinates during peak periods, particularly at the reception desk.
• To ensure that all public areas and treatment rooms are cleaned and set-up to standard.
• To ensure that the outlet’s operational budget is in line and costs are strictly controlled.
• Interact with guests, including but not limited to:
– Dealing with guest complaints.
– Conducting outlet tours.
– Assisting with outlet promotions.
– Assisting with journalists visits and photo shoots.
– Conducting site inspections.
• To ensure that spa hygiene standards are met and maintained.
• Check opening procedure details for morning shift and closing procedure details for evening shift.
• Check daily reports i.e. discount approval, correct conversion rates for foreign exchange, etc.
• To attend promotional functions as appropriate.
• To help promote and present a marketable facility.
• To ensure maximum sales for all the outlet facilities by continuously promoting them.
• To ensure that all employees report for duty punctually and in full uniform and well groomed.
• To check all maintenance in the outlet facility, make work orders if necessary and follow up with Engineering.
• Check reservations and coordinate effective break times for the staff’s lunch and dinner.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• To ensure that all employees have a complete understanding of and adhere to the outlet’s and hotels’ policy and procedures.
• To conduct training courses for new employees and regular “refresher” courses for newly hired and existing employees.
• To conduct employee evaluations for employees, to review their general performance and areas of improvement.
• To supervise departmental orientation programs for new employees to make sure they understand the policy and procedures of the outlet and hotel.
• To ensure that employees are hired accordingly to the employee specifications outlined for each position.
• To ensure that new employees attend the hotel orientation before starting work in the outlet.
• To assign a mentor to each new employee who will ensure that the orientation is carried out thoroughly.
• To set up and implement a departmental training plan that effectively addresses any inconsistencies of employees level of knowledge, attitude or skills.
• To ensure that all daily, weekly and monthly reports and correspondence are completed punctually and accurately.
• To prepare monthly employee schedules.
• To ensure that the guest history record is up-to-date at all times.
• To attend meetings and briefings in the hotel.
• To respond to any changes as dictated by the industry, company or hotel.
• Supervise and maintain stock controls on all areas of the outlet – linen, supplies, products, retail, etc as it pertains to re-ordering of stock as well as monthly inventories of each.
• To continually practice and improve his or her English language skills.
Qualifications:
• Age of 35 years old and below is preferred.
• Diploma or university education qualification from a reorganized college or university.
• Presentable appearance.
• Good commend of spoken and written English are necessary.
• With 2 or more years of management experience in a reputable 4-star or 5-star hotel or relevant industry.
• Excellent organization and interpersonal skill are preferred.
• Attributes such as hardworking, honesty, pleasant disposition and an ability to articulate are essential.
• Able to work in other cities is required.
• Candidates with relevant spa or wellness club management experience is an advantage.
Position: Spa / Wellness Club Receptionist
Department: Spa Operations Department
Reports to: Assistant Spa Manager / Assistant Wellness Club Manager
Summary:
• This position is concerned with greeting, assisting and directing all guests inquiring to make use of the facilities as well as with collecting, organizing and recording all appointments, registrations and fees related to such.
Responsibilities:
• To follow and execute all opening and closing procedures.
• To greet, assist, introduce and direct all guests to the proper procedures of making use of the facilities.
• To register, organize and record all appointments given in person or by phone related to the outlet.
Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
• To collect, organize, record and turn in all fees related to the outlet.
• To help ensure the security of all guests, facilities and staff by constantly checking and reporting any problems to the manager.
• To perform any secretarial duties that may be assigned.
• To perform all locker attendant duties when attendant is not available or if asked to do so.
• To follow and execute all other duties that may be assigned by the manager or assistant manager.
Qualifications:
• Female preferred.
• Vocational education qualification from a reorganized vocational school.
• Age of 25 years old and below is preferred.
• Presentable appearance.
• Good commend of spoken and written English are necessary.
• Minimum height requirement: 160cm and above.
• Able to work in other cities is required.
Position: Therapist
Department: Spa Operations Department
Reports to: Assistant Spa Manager / Assistant Wellness Club Manager
Summary:
This position is concerned with performing all beauty and body treatments in a safe, effective and service oriented manner as well as assisting in locker attendant duties when necessary. Responsible for generating beauty revenue through product sales and the signing of additional treatment courses.
Responsibilities:
• To provide face, body and massage treatments to the guest and ensure maximum guest satisfaction at all times.
• To continually maintain high standards of service and consistency of product.
• To be well educated in all of the benefits of each treatment offered and products.
• To be well informed and educated in all aspects of the facilities, policies and procedures.
• To prepare and maintain the treatment rooms and facility.
• To maintain the cleanliness of the facility and strict personal hygiene standards.
• To maintain the supplies of the treatment rooms.
• To be mindful of wastage and damage when handling equipment, products and supplies.
• To prepare the products and supplies needed for each treatment.
• To be professional when relating to the guest and to ensure and maintain a pleasant visit for each guest.
• To always ensure guest privacy.
• To ensure maximum sales for treatments, products and facilities by continuously promoting them.
• To attend training courses when offered to continually improve and develop.
• To continually practice and improve in English.
Qualifications:
• Female preferred.
• Vocational education qualification from a reorganized vocational school.
• Presentable appearance.
• Good commend of spoken English is necessary.
• Attributes such as friendly and excellent customer relationship are essential.
• Candidates with professional massage service experience is an advantage.
Position: Fitness Instructor
Department: Spa Operations Department
Reports to: Assistant Spa Manager / Assistant Wellness Club Manager
Summary:
• This position involves taking care of the gym patrons’ needs.
• To provide a friendly greeting, instruction or assistance in regards to the exercise equipment or workout requirements.
• To increase Fitness revenue by boosting Personal Training sales and encouraging guests / members to utilize other spa facilities.
Responsibilities:
• To ensure the highest possible standard of hygiene, cleanliness and orderliness of the Fitness Center facilities including all outdoor facilities, swimming pools, wet facilities and racket sports areas, indoor changing area and spa facility.
• To control all Fitness Center linen according to the department operation procedures.
• To maintain close scrutiny and stock check of all cleaning materials and to advise the Assistant Manager when stock needs reordering.
• To report any maintenance/repairs needed or any defects in equipment or fixtures.
• To ensure that all customers’ needs with regards to cleanliness and hygiene are attended to promptly and efficiently by having a continual surveillance of the respective areas in the Fitness Center.
• To assist with removal or installation of equipment and furniture.
• To set up and dismantles equipment in areas for special activities and events.
Qualifications:
• Presentable appearance.
• Good commend of spoken and written English is necessary.
• Able to work in other cities is required.
• Candidates with physical education qualification is an advantage.
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